At Tier2 Technologies, we are committed to delivering high-quality IT Managed Services to meet your business needs. We provide Managed IT Services. Purchases will be made in United States Dollars. Our customer service contact is service@tier.tech. Below is an outline of how we provide our services after an order is placed:

Service Delivery Timeline
Upon successful payment and agreement confirmation, service delivery timelines are as follows:

Remote Onboarding & Setup: Defined in your service contract.

Network Monitoring, Security, and Support Services: Defined in your service contract.

Custom Projects or Consulting Services: Timeframes vary based on scope and are communicated before commencement.

Delivery Method
All services are delivered remotely unless otherwise agreed upon. Delivery includes:

Secure remote access setup

Phone and email support

Access to our ticketing system for issue tracking and requests

Periodic performance and service reports

Customer Communication
Once an order is received:

A service manager will contact you within the time period specified on your service contract.

Ongoing communication will be provided through designated channels (email, portal, or ticketing system).

Service Modifications
Changes to service scope or additional service requests can be submitted through our client portal or by contacting your account manager. Additional charges may apply based on the nature of the request.

Refunds & Cancellations
For information regarding cancellations or refunds, please refer to your service contract.

If you have any questions or concerns about your service, you may contact us at service@tier2.tech or (478) 200-8800.