Our namesake product, Tier2Tickets, was created to bring you the perfect ticket, every time. Revolutionize your service offerings by giving your end users an insanely simple method of submitting support requests and at the same time, give your technicians a 30-minute head-start.
While our friendly and simple UI walks the user through submitting a ticket straight to your PSA of choice, we concurrently create a comprehensive and customizable diagnostic report, outlining steps for replication and giving technicians eyes on the problem through annotated screenshots of the user’s last twenty actions before they activated our software.
Automations and Custom Scripts give you the power to create bespoke rules that triage tickets and guide users through next steps and documentation without human interaction. Our Dispatcher Rules and Tier2Assist actions help close the loop on the Customer Experience and documentation, keeping your clients happy and your technicians efficient.
Tier2Tickets are initiated through the press of a function key programmed as a hotkey, a desktop icon, or through our brandable physical USB button, the Helpdesk Button. End users love using our software and hardware as they relate to and are empowered by it, and our partners have enjoyed the flexibility and extensibility our platform offers to fit with their workflow.
We currently support 10 PSAs including ConnectWise, Autotask, Kaseya, Zendesk, and ServiceNow.
We offer a free, full-featured subscription of up to 25 endpoints for as long as you need it. Try it out today at helpdeskbuttons.com/register.