T I E R 2 T E C H

Tier2Tickets

Our namesake product, Tier2Tickets, was created to bring you the perfect ticket, every time. Revolutionize your service offerings by giving your end users an insanely simple method of submitting support requests and at the same time, give your technicians a 30-minute head-start.

While our friendly and simple UI walks the user through submitting a ticket straight to your PSA of choice, we concurrently create a comprehensive and customizable diagnostic report, outlining steps for replication and giving technicians eyes on the problem through annotated screenshots of the user’s last twenty actions before they activated our software.

Automations and Custom Scripts give you the power to create bespoke rules that triage tickets and guide users through next steps and documentation without human interaction. Our Dispatcher Rules and Tier2Assist actions help close the loop on the Customer Experience and documentation, keeping your clients happy and your technicians efficient.

Tier2Tickets are initiated through the press of a function key programmed as a hotkey, a desktop icon, or through our brandable physical USB button, the Helpdesk Button. End users love using our software and hardware as they relate to and are empowered by it, and our partners have enjoyed the flexibility and extensibility our platform offers to fit with their workflow.

We currently support 10 PSAs including ConnectWise, Autotask, Kaseya, Zendesk, and ServiceNow.

We offer a free, full-featured subscription of up to 25 endpoints for as long as you need it. Try it out today at helpdeskbuttons.com/register.

Helpdesk Buttons

When coupled with our software, Tier2Tickets, Helpdesk Buttons is a powerful service and sales tool that will only enhance your bottom line.

Customizable with your company’s logo or artwork of choice, the Helpdesk Button gives your end users an insanely simple tool that they love using. Helpdesk Buttons come preprogrammed with a direct link to your customized Tier2Tickets software, which can be downloaded and installed upon the user’s extended (5second) button press. Script in the deployment of any software you typically onboard a new client with and you have an easy method of setting up new clients, or even offering a prospective client a sample of your service.

Helpdesk Buttons gives your brand an extra stickiness: visually on your end users desk, promising good service, and when users press it to trigger the software, also gives your technicians a 30-minute head-start on replicating, evaluating, and resolving your clients’ reported problem.

Every new registration with our service will receive two sample buttons in addition to our free, full-featured subscription of up to 25 endpoints for as long as you need it. Try it out today at helpdeskbuttons.com/register.

curbq

Curbq: Curbside checkin and client messaging app for small businesses. Free queueing solution for curbside pickup, patient check-ins, and any other contactless client management applications.

When a customer is ready to check in for their appointment or product pickup, they simply enter your 5-digit site ID in our website, and it checks them in to your queue. Message clients through the app when you’re ready to assist them and remove them from the queue when your appointment is complete.

Try it for free: https://curbq.io/home

(Thanks to APC Solutions and Prestige Computing for the funding!)

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